Rating:
Friday, July 13, 2018
My fiance checked out a book, returned it on time undamaged in the same condition in which it was checked out, and some time later went in to check out another book. She was told there was a charge on her account of $14 for a damaged book. She was extremely confused about this since she didn't do anything to the book, and after the librarian said she cannot check out further books until it's paid, she left without paying. She then sent an email to the management/customer service email address, arguing that she didn't do any damage to the book and requested the made up fee be dropped, and she never received a response... She ultimately paid the completely bs fee so she could continue checking out books. Recently we purchased a Kindle and we'll never return to this location. To falsely accuse someone of damaging a book and charging them for something that someone on your staff probably did is about as low as it gets. Completely unprofessional staff. Extremely disappointing
